Thank you for choosing ipmela.com for your digital product needs. Please read our refund policy carefully before making a purchase. By using our services, you agree to the terms outlined below.

1. All Sales Are Final

Due to the nature of our business, all sales of digital products are final. We do not offer refunds for products once they have been purchased.

2. Exception: Offline Products

In the rare event that a digital product becomes unavailable or offline for more than 48 hours after your purchase, we will either replace the product with an equivalent one or offer a store credit refund.

3. Requesting a Refund

To request a refund for an offline product, please contact our customer support team at [email protected] within 48 hours of the product going offline.

4. Eligibility

To be eligible for a replacement or store credit refund, the following conditions must be met:

• The product must be verified as offline by our technical team.
• Your refund request must be made within 48 hours of the product going offline.

5. Processing Time

Refund requests for eligible offline products will be processed within 24 hours after the request is approved.

6. Store Credit Refunds

Store credit refunds will be issued in the form of a credit balance that can be used for future purchases on our website.

7. Payment Disputes

Initiating a chargeback or payment dispute without first contacting our customer support team may result in the suspension of your account and the forfeiture of your eligibility for any refunds.

8. Changes to This Policy

We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be posted on our website with the effective date.

9. Contact Us

If you have questions or concerns about our refund policy, please contact us at [email protected].

By using our services, you acknowledge that you have read and understood this refund policy and agree to its terms.